FAQ

APPLICATION:
 
1. How do I apply for a place on the Hosted Buyer Program?

  • Submit your interest in attending as Hosted Buyer on Macfrut website. If approved, our team will send you the confirmation.
  • Alternatively, you may receive an invitation from our team, one of our agent or from an exhibitor. If so, you will receive a link to register and their specific group code.
  • Each application will be evaluated by the Macfrut team.
 
2. What information do I need to provide with my application?
Please complete the Hosted Buyer registration form fully, as this will help our team to evaluate your application. You will be asked to submit: 
  • Details of your company and your role;
  • Your interests in the sector;
  • Credit card information (only for “Flight” buyers);
  • Passport Information (only for “Flight” buyers);
 
3. What are the evaluation criteria?
To be accepted as a Hosted Buyer, you are required to fulfil the Macfrut qualify criteria.
All buyers MUST fall into one of the following categories and are responsible for buying products, services or goods for their company:
  • Category Manager
  • Buyer
  • Sales & Purchase Manager
  • Import Manager
  • Top Manager
  • Fresh and Dried fruit and vegetable retailer
  • Department Store
  • Supermarket, Hypermarket Chain, Specialty Stores Chain
  • Ho.Re.Ca
  • Wholesaler, Distributor, Importer
Representing the following sectors:
  • Seeds
  • Plant Breeding & Nursery
  • Crop Technology
  • Production
  • Trading & Retail
  • Processing of fruit and vegetables
  • Machineries and technologies for sorting, processing and packaging
  • Packaging
  • Fresh Cut
  • Dried Fruit
  • Logistics & Services
  
4. Can I modify my application?
Once you have completed and submitted the application form, you will not be able to go back and change it. Should you need to modify anything, please email the Hosted Buyers team with the relevant details at business@macfrut.com
5. What is included in the Hosted Buyer Programme?
It depends on your program. There are 3 types of buyers:
  1. “Flight” Hosted Buyers (Flight & hotel included). Selected buyers will be entitled of:
  • Round-trip flight ticket in economy class from selected airports;
  • Accommodation in a 3 SUP/4* hotel selected by our team, breakfast included;
  • Transfers between the International Bologna Airport, selected hotels, Macfrut (Rimini Fiera) and Hosted Buyers networking events;
  • Exclusive access to Hosted Buyers lounges with cloackroom, coffee area, Wi-Fi and info point;
  • Pre-Scheduled Appointments with exhibitors of your choice;
  • Online B2B platform for scheduling the meetings.
 
  1. “Hospitality” Hosted Buyers (Hotel included). Selected buyers will be entitled of:
  • Accommodation in a 3 SUP/4* hotel selected by our team, breakfast included;
  • Transfers between the International Bologna Airport, selected hotels, Macfrut (Rimini Fiera) and Hosted Buyers networking events;
  • Exclusive access to Hosted Buyers lounges with cloackroom, coffee area, Wi-Fi and info point;
  • Pre-Scheduled Appointments with exhibitors of your choice;
  • Online B2B platform for scheduling the meetings.
 
  1. “Visiting” Hosted Buyers. Selected buyers will be entitled of:
  • Transfers between the International Bologna Airport, selected hotels, Macfrut (Rimini Fiera) and Hosted Buyers networking events;
  • Exclusive access to Hosted Buyers lounges with cloackroom, coffee area, Wi-Fi and info point;
  • Pre-Scheduled Appointments with exhibitors of your choice;
  • Online B2B platform for scheduling the meetings.
 
 
6. What is not included in the Hosted Buyer Programme?
  • Travel insurance
  • Private transfers
  • All food and beverage
  • Flight upgrades
  • Hotel upgrades
  • City tax
  • Additional nights’ accommodation
  • Personal extras
  • Visa arrangements
 
7. Do I have to attend the show for three days on the Hosted Buyers Program? 
We recommend to attend Macfrut for its whole duration. Nonetheless, we offer flexible attendance options depending on where you are travelling from and your business objectives for attending the show.
In case you have any specific need, please inform our team at business@macfrut.com
 
8. What are the various Attendance Types?
Macfrut offers different Hosted Buyers options:
“Flight” Hosted Buyer:  Our team will book and pay for your travel and accommodation 
“Hospitality” Hosted Buyer: Our team will provide accommodation only. You will be responsible for booking and paying your own travel. 
“Visiting” Hosted Buyer: You are responsible to book and pay your own travel and accommodation. Macfrut team will not be reimbursing your expenses.
 
9. What do I do if my company does not allow me to receive sponsored travel and accommodation?
Apply as a “Visiting” buyer and book and pay for your own travel and accommodation. This way you can still benefit from the advantages of being a Hosted Buyer.
 
10. What am I committed to do as a Hosted Buyer?
Qualified Hosted Buyers are committed to attend a minimum of ten (10) Pre-Scheduled Appointments with Exhibitors of their choice.
All the appointments are decided by the buyer and should be scheduled through the B2B Platform (see from point 15).


11. Why do you need my Credit Card details?
All applicants for the Macfrut “Flight” Hosted Buyers Program are required to provide valid credit card details as part of the application. Should cancellation and No-Show charges apply, they will be debited from the credit card you provided. No other charges for cancellation, travel changes or no show will be made against a valid credit card without prior notification.
 
12. When can I expect to hear the outcome of my application?
We get back to applicants within 1 week from the submission of their application. However, this is subject to the amount of applications received at that time.
 
13. What do I do if I have been unsuccessful in my application?
You can register to attend Macfrut as a Trade Visitor. Please note that flights and accommodation will not be covered when attending as a Trade Visitor.
 
14. How do I get my visa support letter?
We can provide an invitation letter and the hotel confirmation letter for visa purposes. If you need to apply for visa, please inform our team as soon as your profile has been approved for  the Hosted Buyers Program.
 
B2B PLATFORM:
 
15. What is a Pre-Scheduled Appointment and how are my appointments made?
A Pre-Scheduled Appointment is a 20 minute one to one appointment between a buyer and an exhibitor to be carried out at the exhibitor’s stand. Each buyer must select a minimum of 10 exhibitors they would like to meet. All the appointments should be made through our B2B platform. Also the Exhibitors have the chance to ask appointments to the buyers.
The confirmed appointments will be shown in the agenda in the profile of each buyer, and the final agenda will be sent to the buyer one week before the show.
 
16. How do I select my Pre-Scheduled Appointments?
Once logged into the B2B Platform, you can browse the exhibitor’s list to schedule appointments, by clicking on the section “Exhibitors”. The exhibitor’s list can be browsed by Country, Commodity Sector and Activity. The B2B meetings have to be carried out at the exhibitor’s stand. Select an exhibitor from the list and click on the blue arrows on the right. You can view their sector of activity and the available time slots. To schedule an appointment, select the desired time slot and confirm it by clicking on “Schedule an appointment” button. The system will send an e-mail with the appointment request to the exhibitor. The same process applies to the exhibitor, that can request an appointment with you. You will receive an appointment request by email.
 
17. How do I accept/deny an appointment?
Once an exhibitor asks an appointment with you, the system will automatically send out the request to your email. You are required to either accept or deny the appointment. All the pending and confirmed appointments can be view in the “Agenda” and are marked as red (pending) or green (confirmed).
Please notice that once both Parties have confirmed an appointment, the system send to each Party the contacts (name, surname, e-mail, phone number) of the other Party.
 
17. How do I get my credentials to access the B2B Platform?
Once approved, we will upload the information you provided us in the Buyer Form in the B2B Platform. The system will send you the credentials once the platform will be open (3rd of April).
In case you lost your credentials, please inform immediately our buyer team at business@macfrut.com. We will send you the password via our system to your e-mail address.
Please notice that our system uses the e-mail that you indicated in the Buyer Form.
 
18. What if I miss an appointment?
Please visit the exhibitor at the earliest opportunity to arrange another time for the appointment so that they do not report you as a missed appointment.  Please also pass by the International Business Lounge (pav D5 – stand 18) on the show floor to inform the Macfrut team that you have re-scheduled the appointment.
 
19. How do I view my agenda?
Log in to the B2B Platform with your credentials and click on the “Agenda” section. Our team will send you a copy of the final agenda by email one week before the beginning of the show.
 
20. How do I change my appointment once it has been confirmed?
Appointments are fixed through the online system according to your and the exhibitor’s availability. Therefore, you will not be able to change the appointment.
Please email the Hosted Buyer team at business@macfrut.com if you wish to make any changes.
 
21. What do I do if my pre-scheduled appointment is clashing with my flights?
Should an appointment clash with your flight, please contact the Hosted Buyer team at business@macfrut.com  
  
22. Can I modify my profile information?
You can modify your profile information in the B2B Platform at any time.
 
TECHNOLOGIES
  
23. Is Wi-Fi available at Macfrut?
Wi-Fi is available for the Hosted Buyers via a specific Access Code. You can require the Access Code at your arrival at the International Business Lounge.
 
TRAVEL AND ACCOMMODATION
 
24. How can I book my hotel?
Once your application has been approved our team will contact you to plan your travel and visit. Hotel selections are handled taking in account your arrival and departure time and the travel details.
If you are attending as part of a group, the hotel will be allocated directly by our team.
 
25. What should I do if I need to change my travel and /or accommodation arrangements?
For travel arrangements, please contact our team directly at  business@macfrut.com 
Please note: changes to flights or accommodation are subject to availability and buyers would be responsible for any costs incurred.
 
26. When will I receive my flight tickets?
For the majority of flights, E-tickets will be issued by e-mail approximately two weeks prior to the show as part of your itinerary document. On arrival at the airport present your passport/Photo ID (as appropriate) and E-ticket reference at check-in. 
Please note: if you are travelling on a charter flight, you do not need an E-ticket.  Please print your flight confirmation and check in at the airport.
If you are flying on Ryanair, please check in online using your booking reference and this email address: transfer@macfrut.com to avoid charges at the airport.
 
27. How do I book my transfer service?
You should indicate and select your transfer service by filling in the Logistic Form. Our team will send you the link to the form that shall be completed by the 5th of May.
For any question on this matter please contact transfer@macfrut.com
 
28. Who should I contact if I need to cancel my attendance?
You must cancel your attendance at Macfrut in writing by email to business@macfrut.com
Please refer to the below regarding applicable cancellation fees.
 
29. Are there cancellation or no show fees?
Yes, please see our Terms and Conditions: (LINK)
 
30. How do I pay for the cancellation fee?
Charges will be debited from the credit card details provided at registration, unless you wish to provide us with different credit card details.
 
31. What do I need to take to the show?
Please make sure that you have a copy of your e-ticket or your travel documents and your acceptance confirmation as a Hosted Buyer. You should print your E-badge and agenda before travelling.
 
32. When will I receive my event entry badge?
An email will be sent to you approximately one week prior to Macfrut including the link to download your badge.
In case you lost it, you can re-print it for free at your arrival at Macfrut.
   
33. Can I be replaced by a colleague from my organisation as I can no longer attend?
Yes, but please note that your colleague must meet our qualification criteria. If we have already booked your flights fees might apply. Please send the following details to business@macfrut.com so that we can process the replacement as soon as possible:
• First Name
• Last Name
• Position
• Email Address
• Phone Number
Your colleague will need to complete a new registration form.
 
34. Where can I view the exhibitor list?
The exhibitor list can be viewed on the Macfrut website www.macfrut.com under the section Exhibitor Catalogue.
You can also view the list of the exhibitors via the B2B Platform to book appointments with the exhibitors of your choice.
 
35. Who do I contact if I have any queries about my application?
Please get in touch with the Hosted Buyer team at business@macfrut.com
 
36. Who do I contact if I have any problems or queries during the show?
If you are travelling as part of a group, you should contact the Group Coordinator that has invited you. If you are travelling as an Individual, then please contact the Hosted Buyer team at the International Business Lounge (D5 – stand 018)
 
37. How do I contact the Hosted Buyer team once they are at the event?
During show times please visit the International Business Lounge (D5 – stand 018) on the show floor where our hospitality team and buyer team will be happy to assist you.
 
38. Who do I contact if I need to amend my travel arrangements or confirm my airport transfer whilst at the show?
Please come to the Transfer Office in International Business Lounge (D5 – stand 018) on the show floor where our travel team will be happy to assist you.
Please notice that any change should be arranged only in person during the exhibition days, and within at least 24 hours before the departure.
 
 
 
If you have any questions which are not answered by the FAQs above, please contact the Hosted Buyer team at business@macfrut.com